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Fixing problems

Wrong slips, missing slips, failed uploads and returns that will not move on.

10 articles in this topic

  • Situations Hypertax cannot handle

    A plain list of the incomes and life events that put a return outside Hypertax, from being self-employed to selling shares, and what to do when one of them applies to you.
    What Hypertax coversFixing problemsIncome

  • More than one job or slip

    Two jobs in 2026 means two T4s and one return. Entering every slip is what recovers the CPP, CPP2 or EI you overpaid across those jobs.
    IncomeT4 slipFixing problems

  • When your slips should arrive

    A 2026 T4 must reach you by the last day of February 2027. Here is what to do when that date passes and nothing has come.
    DeadlinesUploading documentsFixing problems

  • Changing a return you already posted

    What to do when you spot a mistake after posting a T1: how to request a change through the CRA, what Form T1-ADJ is for, and when to leave a small error alone.
    After you fileFixing problems

  • Uploading a slip

    How to photograph or scan a T4 so Hypertax can read it, what happens to the file afterwards, and how to enter the boxes by hand instead.
    Uploading documentsHow Hypertax uses AIFixing problems

  • Refunds and billing problems

    When Hypertax refunds what you paid, how to ask, and what to do about a double charge, a failed download or a charge you do not recognise.
    Pricing and billingFixing problemsYour account

  • Spotting a fake tax message

    The CRA does not start contact with a threatening call or a demand for gift cards. Here is how to tell a real message from a fake and where to report one.
    SecurityPrivacyFixing problems

  • The upload failed

    Why a slip upload is rejected or comes back with empty boxes, what to change about the photograph, and how to finish the return without uploading at all.
    Fixing problemsUploading documents

  • Your T4 is wrong

    What to do when a box on your T4 does not match your records: how to ask the employer for a correction, how long to wait, and how to file if it never comes.
    Fixing problemsT4 slip

  • Your T4 never arrived

    What to do when February passes and no T4 has come. You still have to file on time, and the CRA has a route for a missing slip.
    Fixing problemsUploading documentsDeadlines

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