Terms of Service

These terms govern your use of Hypertax. They are a contract, so they are written more carefully than the rest of the site, but we have tried to keep them in plain words and to put the parts that cost you something — the limits on our liability, the refund rule, and what we are not doing for you — where you will actually read them rather than in an appendix.

Two other documents are part of this agreement and are worth reading before you rely on anything here: the not-tax-advice disclaimer, which says what Hypertax is not, and the privacy policy, which says what we do with your information.

Pending counsel review · CR-TERMS-01

Who this agreement is between#

This agreement is between you, the person using Hypertax, and [ to be completed: registered legal entity name ] ("Hypertax", "we", "us").

Accepting these terms#

You accept these terms by creating an account or by using the service. If you do not accept them, do not use it. If you are accepting on behalf of someone else, you must have their authority to do so, and both of you are bound.

Eligibility#

To use Hypertax you must:

• Be at least 18 years old and legally able to enter into a contract.
• Be preparing your own return, or the return of someone who has asked you to and whose information you are entitled to handle. Hypertax is not licensed for use by a paid preparer preparing returns for clients, and it is not a substitute for the obligations a paid preparer has.
• Be filing a return that is within the scope Hypertax supports. That scope is set out in the disclaimer and is narrower than you may expect: the Canadian federal T1 General for residents of every province and territory including Quebec — with, for a Quebec resident, the Quebec TP-1 as a second, separately filed return — employment income reported on a T4, and the 2024, 2025 and 2026 tax years only.

We check eligibility before you pay, not after. If we determine your situation is out of scope, we will tell you what we cannot handle and why, and we will not take your money for a return we cannot produce.

Your account#

You are responsible for your account: for the accuracy of what you put in it, for keeping your sign-in credentials to yourself, and for everything done through it. Turn on two-factor authentication; a tax return is worth more to an identity thief than most things you own online.

Tell us promptly if you believe someone else has access to your account. We may suspend an account while we investigate a suspected compromise, and we will tell you when we do.

You may not create an account with someone else's identity, or share one account between people filing separate returns.

Acceptable use#

Do not:

• Use Hypertax to prepare a return you know to be false, or to attempt tax evasion or fraud.
• Upload a document belonging to someone who has not asked you to prepare their return.
• Attempt to access another user's data, or any part of the system you have not been given access to.
• Probe, scan or test the security of the service without our written permission, or interfere with its operation for others.
• Scrape, resell, sublicense or white-label the service or its output, or use it to build a competing product.
• Attempt to extract our tax rule tables, question graph, prompts or PDF templates by automated means.
• Deliberately submit content designed to manipulate our AI features, including instructions hidden inside an uploaded document.

We may suspend or terminate access for a serious or repeated breach of this section. Where we can safely tell you first, we will.

What you are buying#

Hypertax is free to use while you prepare a return. You pay once, per return, when you want to download the completed return. There is no subscription and no automatic renewal. What each tier includes, and what it costs, is shown before you pay.

Because our pricing depends on it, we will be explicit rather than clever about the word "free": preparing a return costs nothing and you can go as far as seeing your calculated result without paying, but you cannot obtain, download, print or file the return without paying. Anyone who wants the actual document pays. There is no free tier that produces a filed return.

Prices are shown in the currency indicated at checkout and exclude any sales tax, GST/HST or equivalent, which is added where it applies.

Refunds#

Our refund rule turns on one fact: a downloaded PDF cannot be recalled.

• Before you download the return: full refund, on request, no reason needed. You have paid for a document you have not received.
• After you download the return: a refund is not automatic, because you now hold the thing you bought. We will refund in full where the return is defective through our fault — a calculation produced incorrectly by our tax engine or rule tables, or a document we failed to produce correctly. Outside that, we consider requests made within 14 days of purchase on their facts, and we will tell you the outcome and the reason.
• A refund does not un-file a return and does not undo any filing you have made. If a fault in our software has already cost you something, the limitation of liability below governs what we owe.
• Where consumer-protection law in your province or territory gives you a right to a refund that is greater than this, that law wins and nothing here restricts it.

Pending counsel review · CR-TERMS-02

Your information, and the licence you give us#

Everything you enter and every document you upload remains yours. We do not claim ownership of any of it.

You grant us a limited licence to host, store, process, transmit and display that content solely in order to provide the service to you — to prepare your return, produce your documents, support you, and keep backups. The licence lasts as long as we hold the content and ends when the content is deleted. It is not transferable except to a successor in a merger or sale of the business, and it does not permit us to use your content for any other purpose.

In particular, and separately from this licence:

• We do not use your tax return information to train, fine-tune or evaluate any AI model, and no vendor we use is permitted to.
• Any disclosure of your tax return information to a third party, including an AI vendor outside Canada, requires your prior, specific, opt-in consent on the separate documents at /legal/consent. This licence is not that consent and cannot substitute for it. Those consents are still in draft pending legal review, which is why no AI feature is currently making a disclosure at all.

You confirm that you have the right to give us the content you upload, and that uploading it does not breach anyone else's rights.

Our intellectual property#

Hypertax — the software, the interface, the question flow, the rule tables, the document templates and the name — belongs to us or to our licensors. These terms give you the right to use the service to prepare your own return, and nothing more. You may of course do whatever you like with the completed return we produce for you: it is your return.

Any feedback you send us we may use freely and without obligation.

Availability#

We will try to keep Hypertax available and correct, and we will publish planned maintenance where we can. We do not promise uninterrupted availability, and we specifically do not promise it during the days before a filing deadline, which is when demand is highest and when an outage would matter most to you. Do not leave your return until the last day. If you do, and we are unavailable, we are not able to extend a deadline set by a tax authority and neither is anyone else.

We may change, add to or withdraw features. If we withdraw something you have already paid for and cannot deliver it, we will refund you.

Termination#

You may stop using Hypertax at any time and may ask us to close your account. Closing an account does not erase everything, and it cannot: the Income Tax Act requires us to keep records of the returns we prepare for six years. What goes immediately, what is kept, for how long and why is set out in our retention policy.

We may suspend or terminate your access if you breach these terms, if we are required to by law, or if we discontinue the service. If we terminate for a reason other than your breach and you have paid for a return you have not yet downloaded, we will refund you.

Termination does not affect anything that by its nature should survive it: the licence limits, our intellectual property, the liability and indemnity provisions, and any amount already owed.

Disclaimer of warranties#

Hypertax is provided as is and as available. To the fullest extent the law permits, we exclude all warranties, conditions and representations not expressly stated in these terms, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the service will be uninterrupted, error-free, or that it will produce a particular tax outcome. We are not warranting that your return is accepted, that a refund arrives, or that a tax authority agrees with the figures on a return you file.

Some jurisdictions do not permit the exclusion of certain warranties. Where that is so, this section applies only to the extent permitted, and nothing in it removes a statutory right you cannot waive.

Limitation of liability#

Read this section; it decides what happens when something goes wrong.

To the fullest extent the law permits:

• Our total liability to you, for everything arising out of or relating to Hypertax, is limited to the amount you paid us for the return in question in the twelve months before the event giving rise to the claim.
• We are not liable for indirect or consequential loss, for loss of profit, revenue, data or goodwill, or for any tax, interest, penalty, or professional fee you incur, however caused.
• We are not liable for what you file. You review the return and you sign it. Our responsibility is for the software; the return is yours.

Nothing in this section limits liability that cannot be limited by law, including liability for fraud, for fraudulent misrepresentation, for death or personal injury caused by negligence, or under a non-waivable consumer-protection statute in your province or territory.

Pending counsel review · CR-TERMS-03

Indemnity#

You will indemnify us against any claim, loss or expense (including reasonable legal costs) arising from your breach of these terms, from content you upload that you had no right to upload, from your use of Hypertax to prepare a return for someone who did not ask you to, or from a return you file that is false or fraudulent.

We will tell you promptly of any claim we want indemnifying for, and will not settle it without your agreement, which you will not unreasonably withhold.

Governing law and disputes#

This agreement is governed by the law of [ to be completed: governing jurisdiction ], and the courts of [ to be completed: forum for disputes ] have jurisdiction over any dispute arising from it, without prejudice to any right you have to bring proceedings in the courts of your own place of residence where consumer-protection law gives you that right.

If you have a problem, contact us first. Most things are faster to fix than to litigate.

Pending counsel review · CR-TERMS-04

Changes to these terms#

We may change these terms. The current version, its version number and its effective date are always at the top of this page, and the change history at the foot records what changed and when.

If a change is material, we will give you notice before it takes effect — by email or in the product — and you may stop using Hypertax if you do not accept it. Changes never apply retroactively to a return you have already bought: the terms in force when you paid govern that purchase.

Contact#

Support requests and formal notices under this agreement go to [ to be completed: support email address, and the postal address for legal notices ].