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Figures: 2026 tax year

Refunds and billing problems

When Hypertax refunds what you paid, how to ask, and what to do about a double charge, a failed download or a charge you do not recognise.

Updated 24 July 2026 · 1 min read

Ask through the support link in your account and include the receipt number. Most cases are settled within one working day.

When Hypertax refunds in full

  • You paid and the download never worked.
  • You were charged twice for the same return.
  • Hypertax produced a return that turns out to be outside its scope, so the return should never have been offered to you at all.
  • Hypertax made an arithmetic error in the return you paid for.

When a refund is unlikely

  • You changed your mind after downloading a correct return.
  • You made a mistake entering a box, downloaded the return, and want a second download at no charge. Correcting your own figures and downloading again is included, so ask for that rather than a refund.

A charge you do not recognise

Check the date and the last four digits against the receipts in your account. A return prepared for a family member on your card appears under your name. If it still looks wrong, send the details to support before you ask your bank to reverse it; a chargeback locks the account while the bank investigates.

A tax refund is a different thing

Money back from the CRA has nothing to do with Hypertax billing. Read tracking your refund.

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This article explains a form and a process. It is general information, not tax advice about your own situation, and Hypertax does not send your return to the CRA — you print it and mail it. See the not-tax-advice notice and the rest of the help centre.