Your T4 never arrived
What to do when February passes and no T4 has come. You still have to file on time, and the CRA has a route for a missing slip.
Updated 24 July 2026 · 1 min read
The deadline for your return does not move because a slip is late. Start chasing it early.
Step 1: check the obvious
- Look in the spam folder and in your payroll portal. Electronic delivery is common.
- Check the address the employer has for you, especially if you moved during 2026.
- For a job that ended during the year, check whether the slip went to your old address.
Step 2: ask the employer
Contact payroll in writing. Ask them to confirm the address they used and to send a copy. Keep a record of the date you asked.
Step 3: go to the CRA
Sign in to CRA My Account. Employers file the T4 information return with the CRA, so your slip is usually visible there even when your copy is lost in the post. That copy is enough to prepare a return with.
If nothing works, file anyway
File on time using your last payslip of the year for the figures, and keep it. Filing late costs more than filing with a figure you later have to correct. If the real slip turns up and differs, read changing a return you already posted.
An employer that has closed
The CRA still holds what was filed for you, so the My Account route above works unchanged even when there is no longer anyone to ring.
Sources
Every figure and every procedure on this page was checked against the pages below on the date shown. The agencies revise these pages, so confirm anything you are about to act on.
- CRA sign-in services (opens in a new tab)canada.ca · checked 24 July 2026
- Important dates for individuals (opens in a new tab)canada.ca · checked 24 July 2026
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